Website Logins - Two Factor Authentication (2FA)

Website Logins - Two Factor Authentication (2FA)

Occasionally, we need to access your website to provide support and we use the user credentials that were created for installing Woosage are used for this purpose.

Increasingly, website administrators are adding 2FA to improve security, which is completely understandable. However, they can limit our ability to provide support unless the secondary authentication method sends a link or code to the email address support@woosage.com 

We can't access 2FA methods that require codes via SMS text messages or authenticator apps, as there are multiple support agents that provide support via a centralised help desk linked to the support email address, and support agents often work remotely. 

If you wish to use methods that require SMS text messages or authenticator apps then we will be unable to login to your website.

There are several plugins that support the generation of one time passcodes (time and hash based) via email alongside SMS & authenticator methods.

    • Related Articles

    • Issues with the Woosage50Service Connecting to the Website

      Occasionally, we encounter issue when the Woosage50 Service tires to connect to the website, due to website security settings. Common causes and solutions are: Website blocks API – This could be caused by one of the following: Site block APIs - ...

    • Woosage50 Website Cache Issues

      Woosage50 has a REST API that the Woosage50 Service uses to transfer data to and from the website via the Woosage50 plugin and it is important that the API is not cached by your website. Websites can cache pages and other data at the server level or ...

    • Setting Sage Customer Account Codes in the Customers Website Profile

      The Woosage50 plugin adds a field to the website user account profile (shown below) to allow the Sage Customer Account Code to be added to orders generated by the user (when logged on), so that the order is imported to the relevant Sage account. Add ...

    • Restore Orders from Website Following Restoration of Sage Backup

      If for any reason Sage is updated from a backup, you can restore orders from the website using the following procedure. In the Woosage Control Centre go to Woosage>Utilities Stop the Woosage Service Scroll down to Clear Database Tables and tick ...

    • Using a Price List for website Regular Prices

      Woosage50 allows you to use a Sage Price List to populate the Regular Prices on your website, which is useful if you use Sage Sales Prices for your trade/wholesale customers and want to create a Price List for retail customers, particularly if retail ...