Woosage50 Troubleshooting
Tax Discrepancies
As Woosage50 works with two different systems, WooCommerce & Sage, both of which can have different tax calculation methods and number precision, there is scope for discrepancies between the WooCommerce order and the imported sales order/invoice in ...
Website Logins - Two Factor Authentication (2FA)
Occasionally, we need to access your website to provide support and we use the user credentials that were created for installing Woosage are used for this purpose. Increasingly, website administrators are adding 2FA to improve security, which is ...
Woosage50 Service Logs
The Woosage50 Service produces log files that track what is happening with processing and while errors and warnings are pushed to the website for reporting the rest of the log is not and sometime it can give an indication of where an issue is ...
Woosage50 Basic Troubleshooting
If you are having problems with Woosage50 you should carry out basic troubleshooting before raising a support ticket, and the following will help you identify the issue and how to resolve it. Checking the Logs If issue arise with Woosage50 the first ...
Forcing a Stock Reset
Woosage uses a local database to keep track of Sage stock changes and adds new products stock positions when added to Sage with PTW set. Following installation, under normal circumstances, Woosage will only push stock changes to the website if they ...
Issues with the Woosage50Service Connecting to the Website
Occasionally, Woosage50 encounters issue when the Woosage50Service tires to connect to the website. This is usually due to website or server security measures and common causes and solutions are: Server/site blocks API requests - solution is to is ...
Resolving Woosag50 Remote Service Issues
The Woosage50 plugin on the website interacts with a Windows service that runs remotely on your local network. The service, called Woosage50Service, runs in the background and acts as a bridge between Sage and your website. It runs continuously, ...
Sage Connection Issues
Woosage50 connects (logs on) to Sage using the Username and Password from Settings>Sage at the start of each operation within the processing cycles and disconnects (logs off) when that operation is complete. The Woosage50 login credentials from the ...
Woosage50 Website Cache Issues
Woosage50 has a REST API that the Woosage50 Service uses to transfer data to and from the website via the Woosage50 plugin and it is important that the API is not cached by your website. Websites can cache pages and other data at the server level or ...
Woosage50 compatibility with the 64-bit version of Sage 50 Accounts V30
Versions of Sage 50 Accounts from V30 onwards will be available as a 64-bit version to improve the performance and compatibility with other 64-bit applications. Sage are continuing to provide a 32-bit version but new version will no longer have ...
Woosage50 Errors and Warnings
The following is a list of processing exceptions (errors and warnings) along with a more detailed explanations and suggestions on how to resolve them. In most cases the message in the log file will provide enough information to identify the cause of ...
Woosage50 API
Introduction Woosage50 has its own REST API that is used by the Woosage50 Service to transfer data between the website and Sage. The Woosage50 API is an extension of the WordPress API and uses the endpoint https://WEBSITE-URL/wp-json/woosage/v1/ ...
Exporting a List of Products from Sage with Publish To Web (PTW) Status
The Publish to Web (PTW) checkbox is used by Woosage to identify Sage products that are on the website and we provide a report that can be used to check the status of products' PTW as described in this article and make a note of the file path to your ...
Checking the Publish To Web status of Products in Sage
In order to update website products from Sage product must have their Publish to Web (PTW) checkbox ticked in the web tab of the Product Records as shown below. To check the PTW status of Sage products we have created a Sage report (Stock Web Publish ...
Remote Access using Zoho Assist
What is Zoho Assist? Some aspects of our support service require us to connect to the device where Woosage is installed to investigate issues or carry out updates. To do this we use a product called Zoho Assist, which is a remote support tool that ...