Troubleshooting
Sage V30 64bit compatibility
Versions of Sage 50 Accounts form V30 onwards will be available as a 64bit version to improve the performance, reliability and compatibility of Sage 50 and are currently continuing to provide a 32bit version. Their long term plan is to move to solely ...
Exporting a List of Products from Sage with Publish To Web (PTW) Status
The Publish to Web (PTW) checkbox is used by Woosage to identify Sage products that are on the website and we provide a report that can be used to check the status of products' PTW as described in this article and make a note of the file path to your ...
Checking the Publish To Web status of Products in Sage
In order to update website products from Sage product must have their Publish to Web (PTW) checkbox ticked in the web tab of the Product Records as described in this article. To check the PTW status of Sage products we have created a Sage report ...
Updating the Woosage Service Log On Passwords
If you Sage data resides on a server it may be require a dedicated account with specific permissions, rather than using the local system account, and this is usually setup when Woosage is installed (see this article) However, if your IT policy forces ...
Restore Orders from Website Following Restoration of Sage Backup
If for any reason Sage is updated from a backup, you can restore orders from the website using the following procedure. In the Woosage Control Centre go to Woosage>Utilities Stop the Woosage Service Scroll down to Clear Database Tables and tick ...
Support Procedures
Introduction Woosage support is intended to be primarily self-help in the first instance using the Help Centre, which contains articles on most issue that we encounter. Additionally, we provide email support which is initiated by sending an email to ...
Removing a Duplicate Monitor Service
Due to an internal error there have been situation where a duplicate Woosage Monitor Service is running, which cannot be stopped from the Woosage Control Centre. To check if you have a duplicate enter Services in the Windows search box and click ...
Allowing Woosage Control Centre to Run Without Administrator Permission
Woosage Control Control has facilities to start and stop the Woosage Service, which requires Administrator privileges. If the user account for the Windows PC that Woosage is installed on does not have administrator rights then and Administrator can ...
Remote Access using Zoho Assist
What is Zoho Assist? Some aspects of our support service require us to connect to the device where Woosage is installed to investigate issues or carry out updates. To do this we use a product called Zoho Assist, which is a remote support tool that ...
Checking the Woosage Service is Running
The Woosage Monitor Service Woosage has a separate optional service that has one task - to monitor the main Woosage Service and send an email alert with the following content. The last Woosage processing cycle completed at dd/mm/yyyy at hh:mm:ss and ...
Understanding Woosage Errors and Warnings
Notifications Errors and warnings are emailed to the address specified in the settings. The emails come from woosage@woosage.com and the subject is Woosage Process Log Error Messages. The content of the email indicates the number of errors found and ...
Checking or Changing the Woosage Service Status
Using Woosage Control Centre The status of the Woosage Service can be checked from the Utilities tab of the Woosage Control Centre, as shown below, and is normally Running. The Woosage Service can be stopped from here and it will then show as ...
Woosage Service showing as StopPending
On rare occasions a Windows service can get stuck in the Stopping state. We have seen only seen this happen once to the Woosage Service and on this occasion the Service Status in the Utilities tab of Woosage Control Centre displayed as StopPending. ...
Sage Connection Issues
Woosage connects (logs on) to Sage using the Username and Password from Settings>Sage at the start of each operation within the processing cycle and disconnects (logs off) when that operation is complete. The Woosage login credentials from the ...
Website Connection Issues
Occasionally, Woosage encounters problems with connection to the website or receiving information back from the website as the following is a list of potential problem areas. Website server The website may not be able to receive inbound API requests ...
Installation Issues
Basic Installation Issues If orders are not showing in Sage or product stock is not being update on WooCommerce: Check that the Woosage Windows Service is running and has the right Log On credentials (Invalid data path message) Check if orders and ...