Woosage50 Service Logs

Woosage50 Service Logs

The Woosage50 Service produces log files that track what is happening with processing and while errors and warnings are pushed to the website for reporting the rest of the log is not and sometime it can give an indication of where an issue is occuring.

A new log file is started each day and they are retained for 30 days. They are found in C:\ProgramData\Woosage50Service\Logs and the filename is of the form Woosage50Processing_yyyymmdd.log.  Log files can be opened with a text editor, such as Notepad.

If the Woosage50 Service is forced to restart then the name may have _000n appended, where n will be 1 for the first restart that day and 2 the second, and so on.

Warning
Do not send log files to support unless requested to do so in a ticket reply as no action will be taken.




    • Related Articles

    • Woosage Windows Service Setup

      General Settings These settings are setup automatically when Woosage is installed.  The main setting is the Startup type, which is set to Automatic so that Woosage will automatically restart when the computer is restarted. Log On Settings By default ...
    • Woosage Service showing as StopPending

      On rare occasions a Windows service can get stuck in the Stopping state.  We have seen only seen this happen once to the Woosage Service and on this occasion the Service Status in the Utilities tab of Woosage Control Centre displayed as StopPending.  ...
    • Woosage50 Logs

      Woosage50 logs information about the progress and status of processing tasks and this is displayed in the Logs tab, as shown below. The primary purpose of the log entries is to provide details about exceptions, such as errors and warnings. A ...
    • Checking the Woosage Service is Running

      The Woosage Monitor Service Woosage has a separate optional service that has one task - to monitor the main Woosage Service and send an email alert with the following content. The last Woosage processing cycle completed at dd/mm/yyyy at hh:mm:ss and ...
    • Checking or Changing the Woosage Service Status

      Using Woosage Control Centre The status of the Woosage Service can be checked from the Utilities tab of the Woosage Control Centre, as shown below, and is normally Running.  The Woosage Service can be stopped from here and it will then show as ...