Woosage50 Order Processing

Orders placed on the website will be picked up by Woosage during the Orders Processing Cycle if the Export Status is Pending (orange clock symbol) on the WooCommerce>Orders page.

Customer emails are configured in the website, but typically an order confirmation email will be sent immediately. When Woosage picks up an order it will validate it (such as checking that there are no SKUs missing from line items and that they can be found in Sage).

If it validates ok, then it it will import the website order as a sales order or sales invoice, depending on the Woosage50>Settings>Orders>Import order as setting. Importing involves finding the customer account (or creating one if Woosage50 Professional edition is being used and this option is enabled). If a sales order is being created then Woosage50 will optionally allocate stock to the order (recommended if using Sage as the stock master).

If it successfully imported then Woosage retrieves the Sage reference (Sales order or invoice number) and updates the WooCommerce>Orders page with the reference and changes the Export Status to Exported (green tick symbol).  Additionally, if the Woosage50>Settings>Orders>Mark completed in WooCommerce setting is Yes, then it will change the order status to Completed.

Note. Changing the order status to Completed will would normally trigger an email to the customer indicating the order is complete and the goods have been despatched, so having Woosage do it automatically is primarily used for downloadable products that are not physically despatched.

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