Woosage Service showing as StopPending

On rare occasions a Windows service can get stuck in the Stopping state.  We have seen only seen this happen once to the Woosage Service and on this occasion the Service Status in the Utilities tab of Woosage Control Centre displayed as StopPending.  Any Windows service in this state cannot be stopped or restarted using the Woosage Utilities buttons or via the Windows Services application, so if this occurs the we would recommend contacting Woosage support to assist.  If this is outside support hours the instructions for resolution are below.

If the Woosage Service is in the StopPending state, as described above, then here's what you need to do:

Step 1 - Find the Process ID (PID) 

Open a Windows Command prompt as an Administrator

Find the process ID (PID) by entering

sc queryex WoosageService

This will return a PID, which you should make a note of.

Step 2 - Kill the Process

Using the same Command prompt, kill the process by entering:

taskkill /f /pid XXXXX

where XXXXX is the the process ID from the last step.

The Woosage Service can now be restarted from the Woosage Control Centre Utilities tab.

Warning: be careful entering the PID as Killing an essential Windows services could force you to do a reboot.

• Related Articles

• Checking the Woosage Service is Running

  The Woosage Monitor Service Woosage has a separate optional service that has one task - to monitor the main Woosage Service and send an email alert with the following content. The last Woosage processing cycle completed at dd/mm/yyyy at hh:mm:ss and ...

• Checking or Changing the Woosage Service Status

  Using Woosage Control Centre The status of the Woosage Service can be checked from the Utilities tab of the Woosage Control Centre, as shown below, and is normally Running.  The Woosage Service can be stopped from here and it will then show as ...

• Woosage Windows Service Setup

  General Settings These settings are setup automatically when Woosage is installed.  The main setting is the Startup type, which is set to Automatic so that Woosage will automatically restart when the computer is restarted. Log On Settings By default ...

• Scheduled Start/Stop of the Woosage Service

  Sometimes Sage and Windows systems run processes outside normal working hours, such as updates and backups, and these can interrupt Woosage processing, causing the Woosage Service to "hang" in a state where no error has occurred, but processing is ...

• Updating the Woosage Service Log On Passwords

  If you Sage data resides on a server it may be require a dedicated account with specific permissions, rather than using the local system account, and this is usually setup when Woosage is installed (see this article) However, if your IT policy forces ...