Understanding Woosage Errors and Warnings
Notifications
Errors and warnings are emailed to the address specified in the settings. The emails come from woosage@woosage.com and the subject is Woosage Process Log Error Messages. The content of the email indicates the number of errors found and informs you that the details can be found in the Process Log in the Woosage Control Centre, shown below.
The Process Log columns are as follows:
Error Details
Entry Date - The date and time of the error
Severity - The severity of the error (mainly used for internal purposes)
Class - Error or Warning
Error Codes - The error code relating to the issue (mainly used for internal purposes)
Log Message - A summary of the issue
Log Details - Further detail regarding the issue
Error Details
Below is a list of Error messages that may be generated by Woosage with a detailed explanation of the cause and possible solutions.
Log Message | Log Details | Additional Information |
ODBC Connection failed: WoosageToSage | ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified | The Woosage installation requires that an ODBC Data Source Name is created for the Sage data path as WoosageToSage. |
Sage Product processing failed | The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) Exception has been thrown by the target of an invocation. | This error is caused by the website being unavailable at some point in the processing cycle. This can be for many reasons, such as maintenance, server error or website error. When this happens Woosage will skip to the end of the current processing cycle and try again in the next cycle. |
| Order Processing Error | 504 Gateway Time-out | Same as the above; the website cannot be reached at this time. |
Order Processing Error | The given key was not present in the dictionary. | An unknown error occurred while processing an order. The order was not stored in the database and not processed to Sage. This error is caused by an unusual event or data item in the website order. Correct the error on the website and re-export. |
Order Processing Error | Order 8159: Billing Address fields are greater than 60 chars and have been truncated | The order billing address in the website order is longer than 60 characters and has been truncated. |
Order Processing Error | Username is already in use | Woosage cannot connect to Sage as the Username is already in use. |
Set Woocommerce Orders with Params Failed | Error establishing a database connection | |
Set Woocommerce Orders with Params Failed | 524 Origin Time-out | This error is caused by the website being unavailable at some point in the processing cycle. This can be for many reasons, such as maintenance, server error or website error. When this happens Woosage will skip to the end of the current processing cycle and try again in the next cycle. |
Set Woocommerce Orders with Params Failed | Sorry, the page you are looking for is currently unavailable. Please try again later. | Same as the above; the website cannot be reached at this time. |
Set Woocommerce Orders with Params Failed | 504 Gateway Time-out | Same as the above; the website cannot be reached at this time. |
Set Woocommerce Orders with Params Failed | Unable to connect to the remote server | Same as the above; the website cannot be reached at this time. |
Set Woocommerce Orders with Params Failed | The remote name could not be resolved: 'vti.care' | Same as the above; the website cannot be reached at this time. |
Set Woocommerce Orders with Params Failed | Expecting state 'Element'.. Encountered 'Text' with name ", namespace". | Same as the above; the website cannot be reached at this time. |
Set Woocommerce Orders with Params Failed | There was an error deserializing the object of type System.Collections.Generic.List`1[[WooCommerceNET.WooCommerce.v2.Order, WooCommerce.NET, Version=0.7.8.0, Culture=neutral, PublicKeyToken=ff41d0b6c937438d]]. Encountered unexpected character '<'. | |
An error occurred checking for Orders | 524 Origin Time-out | This error is caused by the website being unavailable at some point in the processing cycle. This can be for many reasons, such as maintenance, server error or website error. When this happens Woosage will skip to the end of the current processing cycle and try again in the next cycle. |
An error occurred checking for Orders | Error Establishing a Database connection | |
Sage Sales Order Import Missing Product in Sage | Stock Code WGBUNDLE4045, Wastegate Bundle 40 & 45 not found in Sage. | An order contains a SKU code that was not found in Sage, which could be a result of a missing SKU code on Sage or an erroneous SKU on the website (e.g. typographical mistake). The SKU must be added or corrected before re-processing. |
Set Stock Quantity Failed | There was an error deserializing the object of type WooCommerceNET.WooCommerce.v2.Product. Encountered unexpected character '<'. | An unknown error occurred while processing a stock update. The stock level was not updated in the database and not updated on the website. |
Set Stock Quantity Failed | Briefly unavailable for scheduled maintenance. Try again in a minute | Same as the above. |
Missing SKU code | SKU Code Missing - Order: 6635, line item: Just Wax 500cc Heater | SKU Code Missing |
Sage Connection Failed | Program is in exclusive mode. Logon cannot proceed | Sage is in exclusive mode, which means a back-up or other process that requires exclusive use of the data is running. Woosage will skip to the end of the cycle and try again next time. |
Sage Connection Failed | Username is already in use | Woosage cannot connect to Sage as the username is already in use. If the PC crashed, stopping the Woosage service abruptly, then it may have left Woosage appearing to be logged in to Sage, so you will need to force the Woosage user off Sage. See the following Sage article https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112531924 |
Sage Connection Failed | In order to use this feature you must update your Sage 50 Accounts SDO to version 26.3.245.0. | The Sage version on another computer may have been updated. Update the Woosage Sage or SDO version. |
Sage Connection Failed | Invalid data path. Please check your connection settings. | Woosage cannot access your sage data. This message can have several causes some of which may be temporary, such as period-end process in Sage, a Sage Import is being processed, Sage Drive issues. Check the data path is correct before exploring other causes. |
License not valid or missing | License not valid or missing | Missing or expired Woosage license key |
An error occurred creating a product | Product SH-01, Broughton Shelving Unit - Error Msg: {"code":"product_invalid_sku","message":"Invalid or duplicated SKU.","data":{"status":400,"resource_id":5220}} | The product already exists as a draft product. |
| Sage Sales Order Import Missing Product In Sage | Stock Code R124X-4XL-BLACK/BLACK, Ripstop Workwear Softshell Jacket - Black/Black, 4XL not found in Sage. | Sales Order cant be imported to Sage due to missing stock item |
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