Woosage Windows Service Setup

Woosage Windows Service Setup

General Settings

These settings are setup automatically when Woosage is installed.  The main setting is the Startup type, which is set to Automatic so that Woosage will automatically restart when the computer is restarted.

Log On Settings

By default the Woosage Service is installed and set to Log On using the Local System account, so that will run unattended, even if the PC is not logged on.

However, if your network/server security polices lock out the Sage folder to all except authorised users you may have to provide valid user credentials for a user with permission to read and write to the Sage Data Path folder on the server.  This can be the credentials of any Windows user with the relevant permission but, depending on local policy, may have to be setup by your IT department as an account specifically for the Woosage service.   For further information regarding related security policies see this Microsoft Article
The account setup for the Woosage Service must satisfy the following conditions:
It must have Administrator rights on the local machine (where Woosage is installed).
It must have read/write access to the files and sub-folders in the Sage Data Path (the path will end ...\ACCDATA)
It must be in the Active Directory Domain Admin group (this may depend on how the IT policies are setup)
Once the user credentials have been supplied, open the Services application from the Windows search bar. Alternatively, press CTRL-ALT-DEL, select Task Manager then Services tab, find the WoosageService, right-click and select Open Services.

Locate the WoosageService and double-click, then select the Log On tab. Select This account and enter the logon credentials of an authorised user, ensuring to enter the full name, including the network/domain name or and username, as shown below.

Then click OK and Restart the service.

Recovery Settings

When Woosage is installed the Recovery Settings are set to ensure that it automatically restarts in the event of a service failure.  Service failures occurs due to uncaught errors or external events, which may be outside the control of Woosage.  The automatic recovers settings are shown below.

    • Related Articles

    • Installation & Setup

      Installation This article covers the installation and setup Woosage. Installation consists of the following steps, the first 5 of which are covered in this article: Run the Woosage installer Install the Woosage plugin Setup WooCommerce API keys and ...
    • Updating the Woosage Service Log On Passwords

      If you Sage data resides on a server it may be require a dedicated account with specific permissions, rather than using the local system account, and this is usually setup when Woosage is installed (see this article) However, if your IT policy forces ...
    • Woosage Service showing as StopPending

      On rare occasions a Windows service can get stuck in the Stopping state.  We have seen only seen this happen once to the Woosage Service and on this occasion the Service Status in the Utilities tab of Woosage Control Centre displayed as StopPending.  ...
    • Checking or Changing the Woosage Service Status

      Using Woosage Control Centre The status of the Woosage Service can be checked from the Utilities tab of the Woosage Control Centre, as shown below, and is normally Running.  The Woosage Service can be stopped from here and it will then show as ...
    • Scheduled Start/Stop of the Woosage Service

      Sometimes Sage and Windows systems run processes outside normal working hours, such as updates and backups, and these can interrupt Woosage processing, causing the Woosage Service to "hang" in a state where no error has occurred, but processing is ...