Sage Connection Issues
Woosage50 connects (logs on) to Sage using the Username and Password from Settings>Sage at the start of each operation within the processing cycles and disconnects (logs off) when that operation is complete. The Woosage50 login credentials from the Settings>Sage must not be used by any other user, as this will prevent Woosage from connecting to Sage.
Occasionally, if Sage is terminated while Woosage50 is processing (e.g. power failure) then Sage shows that the Woosage user as still being logged on when it resumes, which results in error 10065 (The Sage username used by Woosage is already logged into Sage).
Remove Woosage User from Active Sessions
If this happens, login to Sage as MANAGER and select Settings>User Management>Active Sessions. Highlight the Woosage username in the list and click Remove. You will then get a warning that data may be lost and you will need to confirm by clicking Yes. Woosage should then run as normal on the next processing cycle.
Warning! This is the removal of the active session for the Woosage user NOT the deletion of the Woosage user from the system.
Alternative Method
If Sage has stopped unexpectedly there may be multiple users that can't login. In this case you may need to remove the QUEUE.DTA file as described in the following Sage knowledgebase article.
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