Woosage50 connects (logs on) to Sage using the Username and Password from Settings>Sage at the start of each operation within the processing cycles and disconnects (logs off) when that operation is complete. The Woosage50 login credentials from the Settings>Sage must not be used by any other user, as this will prevent Woosage from connecting to Sage.
Occasionally, if Sage is terminated while Woosage50 is processing (e.g. power failure) then Sage shows that the Woosage user as still being logged on when it resumes, which results in error 10065 (The Sage username used by Woosage is already logged into Sage).
If this happens, login to Sage as MANAGER and select View>User LIst. Highlight the Woosage username in the list and click Remove. You will then get a warning that data may be lost and you will need to confirm by clicking Yes. Woosage should then run as normal.
Related Articles
Sage Connection Issues
Woosage connects (logs on) to Sage using the Username and Password from Settings>Sage at the start of each operation within the processing cycle and disconnects (logs off) when that operation is complete. The Woosage login credentials from the ...
Installation Issues
Basic Installation Issues If orders are not showing in Sage or product stock is not being update on WooCommerce: Check that the Woosage Windows Service is running and has the right Log On credentials (Invalid data path message) Check if orders and ...
Website Connection Issues
Occasionally, Woosage encounters problems with connection to the website or receiving information back from the website as the following is a list of potential problem areas. Website server The website may not be able to receive inbound API requests ...
Resolving Woosag50 Remote Service Issues
The Woosage50 plugin on the website interacts with a Windows service that runs remotely on your local network. The service, called Woosage50Service, runs in the background and acts as a bridge between Sage and your website. It runs continuously, ...
Sage SDO Activation
To allow Woosage to communicate with Sage an API, known as Sage Data Objects or SDO, needs to be activated within Sage, if not already activated for use with another 3rd party application. Note: from v24.1 SDO is already activated, so it is no longer ...