Restore Orders from Website Following Restoration of Sage Backup
If for any reason Sage is updated from a backup, you can restore orders from the website using the following procedure.
In the Woosage Control Centre go to Woosage>Utilities
- Stop the Woosage Service
- Scroll down to Clear Database Tables and tick Orders
- Click the red Clear Tables button
- Go to Settings>Website and change the WooCommerce Order Window to cover the number of days you want to restore orders for, making a note of the previous setting
- Click Save Settings
In the website go to WooCommerce>Orders
- Using the checkbox in the first column, tick the all the orders you want to restore
- Use the Bulk Actions dropdown at the top of the page and select Mark Not Exported To Sage
- Click the Apply button next to the dropdown
In the Woosage Control Centre go to Woosage>Utilities
- Start the Woosage Service
The orders should then be re-imported to Sage.

When complete restore the WooCommerce Order Window to it previous setting
Related Articles
Sage Backup conflicts
Historically, Sage would not run backups while other users where logged in to the same company in Sage. If Woosage tried to run when a backup was running, then it reported an "exclusive mode" error and paused until the next processing cycle was due. ...
Bulk Import of Sage Users
Assuming you have first installed the Woosage50 plugin on your website, you can import users from Sage including their Sage accounts code, price lists etc. using the details below. You can also use this method to add these details to to existing ...
Disabling customer discounts in Sage
Sage always applies any customer discounts to orders and invoices, regardless of how they are created (manually or via Woosage). This can result in double discounting when Woosage imports an order, if the website also reflects the customer discount. ...
Woosage50 Orders Settings
WooCommerce order are imported in to Sage according to the setting in Settings>Orders. The settings are shown below and this article provides additional information to supplement the tooltips. Order status options - select all the status conditions ...
Order Information Posted to Sage
Woosage50 posts information from the WooCommerce Orders into Sage Sales Order or Invoices in the following sections (tabs): Details · Billing address details are posted unless the billing address override is off · Customer account is set as the ...