Dealing with Failed Orders in Woosage50

Dealing with Failed Orders in Woosage50

Occasionally, orders fail to be imported to Sage and this is usually due to an incorrect or missing SKU code in an order line item.

WooCommerce SKU codes must match the Sage Product Codes for each order line item, otherwise, the order will fail to import to Sage, even if there are other order line items within the order that are correct.  

Orders may also fail if a matching Sage customer account is not found in Sage, unless the account creation feature in Woosage50 Professional is enabled.  If the missing Sage account is customer-specific, then will either substitute the default code, but if that is not found then the order will fail.

Identifying Failed Orders

If an order fails, for any reason, then it will not be imported to Sage and it will show a failed export status by displaying  in the Exported column of the website Orders page next to the failed order.  The cause of the order failure can be found in the order or the log and you should have received a notification alerting you to the failure.  

Resetting  a Failed Order

Once the cause of the failure has been corrected (e.g. by inserting a missing SKU in to a product) the order export status can reset, so that Woosage50 will process the order in the next order processing cycle. Reset an order as follows.
  1. Go to WooCommerce>Orders
  2. Enter the order number in the search field and click Search Orders to locate it.
  3. Click the order to open it
  4. Scroll down to the Sage data section
  5. Use the dropdown to change the Export status  to Pending
  6. Click Update at the top of the order.
You can also reset one or more order as follows.
  1. Go to WooCommerce>Orders
  2. Enter the order number in the search field and click Search Orders to locate it.
  3. Tick the checkbox at the start of each row for the orders you want reset
  4. Use the Bulk Actions dropdown at the top of the orders and select Change Woosage export status to pending
  5. Click Apply


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