Occasionally, we need to access your website to provide support and we use the user credentials that were created for installing Woosage are used for this purpose.

Increasingly, website administrators are adding 2FA to improve security, which is completely understandable. However, they can limit our ability to provide support unless the secondary authentication method sends a link or code to the email address support@woosage.com 

We can't access 2FA methods that require codes via SMS text messages or authenticator apps, as there are multiple support agents that provide support via a centralised help desk linked to the support email address, and support agents often work remotely.